TRADE DESCRIPTION ACT 
Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while colour reproduction is a close representation, light variations in the actual goods may occur.

ORDERS 
Payment for orders will have to be made at the point of sale, and not at the point of despatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise Hand & Heart to submit information to Paypal for authorisation. If Paypal declines authorisation for any reason, Hand & Heart cannot be held liable for any delay in despatch or non-delivery. Please ensure that you supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.

CANCELLATION OF ORDER 
You have the right to cancel your order however if the order has been processed and shipped by the warehouse it might not be possible for us to stop the shipment. You will need to follow the standard returns procedure. Please contact customer services directly on 0207 263 9867 for further information.

WITHDRAWAL OF PRODUCTS 
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

DISCOUNT CODES DISCLAIMER 
Discount codes issued can only be used until their expiry date. The offer can only be used once against a purchase and discount codes cannot be used in conjunction with any other promotional offer such as free p&p, products reduced in price, sample sale or seasonal sale.

SALES DISCLAIMER 
Due to the nature of the products sold on Hand & Heart stock levels of many items are always limited.  We update the web site throughout the day but if a product sells out before an update is made, our office will notify you within 24 hours and either backorder/fulfil the order or refund the card. 

MAILING LIST 

We would like to keep you informed with regards to new products, special offers, the launch of sales etc. If you prefer not to receive this information, please send an email to hello@handandheart.co.uk or let us know when ordering over the phone.

LEGAL STATEMENT
Hand & Heart Ltd's  total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Hand & Heart to the customer. Hand & Heart shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Hand & Heart cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.